Comments on: Hacking, Customer Service, and Guild Wars 2 [Warning: Angry Rant Ahead] [Update: I got my account back]

By: Carnivore

Carnivore — Sat, 17 Nov 2012 22:05:20 +0000

well im sick of mmos….money making ass rackets…you may have gotton yur account bac…but all those that didnt, have been ripped off their $60…yes some do give up and give in to that shit, but…you cant blame them, for the promise of a widely popular game, they have trusted their hard earned for the fun. fuck all them cocsukkers

By: rowan

rowan — Fri, 28 Sep 2012 21:10:56 +0000

Realizing this is way after the fact, but I feel for you, man. My Bnet account got hacked not long after I started blogging, not long after Blizz basically forced Bnet on WoW players. An entire server full of toons got deleted, and my bank was raided on another server. I was game-less for a week. Luckily in the end, Blizzard CS restored pretty much everything. But it was an agonzing 7 days. Now I don’t even play WoW, that was the beginning of my breakaway from WoW-addiction.

By: Ocho

Ocho — Wed, 05 Sep 2012 15:31:52 +0000

I hope you get it back soon, man. I know the frustration.

I got mine back and locked it down as soon as I could. I feel foolish that I had such a weak password to begin with, but it’s the same password I used for GW1, which you also needed other stuff, like a character name.

Hopefully it won’t be too much longer a wait.

By: Diesl

Diesl — Tue, 04 Sep 2012 21:51:58 +0000

I am on day 3 of my account being hacked and changed, i’m pretty sure I was BF hacked to because my password was weak. If and when I get my account back I will be sure to make it the hardest password I can.

By: Aly

Aly — Sat, 01 Sep 2012 19:18:44 +0000

They have implemented an authenticator. It was completely up and running by yesterday after noon. Personally I was surprised by the rush of hacking myself. As for delays, part of the problem is many players were bumping their support requests trying to speed them up, which slows the process for everyone.

By: Ocho

Ocho — Sat, 01 Sep 2012 18:34:52 +0000

Hahahaha! That’s awesome! Glad everything turned out okay. I got the same email saying that my items couldn’t be restored, but when I got into my account… nothing was even touched. Look me up if you want, man. Ocholivis.2709.

By: Darthtuke

Darthtuke — Sat, 01 Sep 2012 18:20:40 +0000

Ocho you are my good luck charm, literally right after I received your reply VIA e-mail I got another e-mail stating that my account had been unfrozen but my items could not be restored.

I honestly don’t even care about the items anymore. Hahaha, thanks Ocho.

By: Ocho

Ocho — Sat, 01 Sep 2012 18:01:38 +0000

I did finally get it back, and although they told me they couldn’t get any of my items back, nothing had changed on my account. Total time: about 4 days. I still believe that it was entirely brute forced, but I agree. Not having any real form of secondary protection, even when Guild Wars 1 even has something, is ridiculous.

By: Ocho

Ocho — Sat, 01 Sep 2012 17:44:30 +0000

Thanks for reading, Darth! 350 hours is still kinda ridiculous, though. 2 weeks?! Well, as I noted above in an update, I did finally get my account back. The final time being 4 days. Not exactly optimal, but certainly not 2 weeks. I hope you get your account back soon, man.

By: Darthtuke

Darthtuke — Sat, 01 Sep 2012 08:51:12 +0000

I am in the exact same situation as you, I have been receiving automated responses for three days now and the automated responses just ask for information I have already provided. I (like most people) have very limited free time to play the game.

The fact that I am getting strung along by bots on my support ticket is really starting to test my patience. I would rather they not use automated responses and instead wait until they can send a real human being to help me with my issue. Lucky for me they just gave me a 350 hour account suspension instead of straight up banning me… However seeing as it is not my fault that I got hacked even the 350 hour suspension is crazy, they could at least follow up on it.

ArenaNet seriously needs some new security because there are a LOT of players who are getting hacked right now, even using e-mail authentication like Steam does would be better. In fact I was just watching someone livestream some PlanetSide 2 beta play and at the end of his stream he realized that someone hacked his account and changed his e-mail.